terms + conditions
By using our services you are agreeing to the following Terms and Conditions. These may
change from time to time at our discretion therefore they should be checked periodically.
‘Client’ or ‘Clients’ means a company or individual who orders services offered by
‘Property’ means the Client’s property for which we are engaged to photograph and provide our image and floor plan services.
‘RealScope’ means Namanula Group Pty Ltd trading as RealScope ABN 98 167 887 809 ‘Us’ means RealScope or our RealScope Franchisee as the case may be and ‘we’ and ‘our’ have corresponding meanings.
‘You’ means you the Client who has engaged us to provide products and services and ‘your’ has a corresponding meaning
2.1 The ownership of and copyright in all photographs, products and services of any kind supplied by us to our Clients remains our property unless otherwise agreed in writing.
2.2 The photographs, images and floor plans and other content we provide are to be used for the express use of marketing the Property for sale or for rent.
RealScope’s products and
services cannot be resold or re used or supplied to a third party for any other purpose or in any other way without our prior express written permission from RealScope and payment of
relevant fees for that product or service. We charge a third party fee of a minimum $110 for the use of our work, to be paid before third party use for marketing of the relevant property.
Other charges may apply for use of our images and services for other uses and written permission must be given by RealScope before their use and relevant fees paid and received by RealScope.
3.1 We take all reasonable care to provide a high quality product and service to our Clients.
3.2 Our floor plan pricing includes one set of complementary amendments excluding redraw of supplied plans which will incur a fee of $35 per amendment request. This does not include structural changes. Additional changes incur an amendment fee of $35 per request.
3.3 If our Clients require minimal and reasonable, additional Photoshop work to images then we will undertake this at no charge after first assessing the relevant requests for this work and agreeing to it. Discretionary or complex changes will attract additional charges on a quote basis. Please note that we will not remove or exclude fixed features that would in our reasonable opinion constitute misrepresentation of the Property or its features.
3.4 As all of our products and services are reliant on human performance, we cannot guarantee absolute accuracy.
3.5 It is the responsibility of the Client to proof all works before they proceed with advertising or marketing of any kind as RealScope will not be held responsible or liable for any mistakes/inaccuracies the client has not assessed or notified us about in reasonable time before our images or relevant services have been used for any marketing purposes of the
3.6 Therefore we are not liable for any costs of any kind including reproduction costs, loss of income or ensuing litigation arising from such errors or omissions. We will not be held liable for how the agent or homeowner market the property and it is wholly their responsibility to ensure room names, ceiling heights, boundary dimensions and image markings comply with the building code within their State or Territory and that every reasonable attempt has been made to market the property with our imagery, floor plans and services as true and as accurately as possible to their knowledge and understanding.
4) Website Terms and Social Media sites Conditions of use
4.1 All content and images contained on RealScope’s website and social media sites is the Copyright of RealScope.
4.2 The images, photographs and content on our website and social media sites are protected by Australian and International copyright and trademark laws. All images, photographs and content on our website and social media sites cannot be used in any way by a third party without the express written permission of RealScope.
5) Floor Plans
5.1 We charge for floor plans based on the total internal floor area only. This includes all enclosed areas of the property such as sheds, garages, storage areas and the like.
5.2 We include, in the floor plans external areas that are connected to the house and are usable (covered) areas, but do not use this external floor area when charging for our floor plans.
5.3 Usable areas include balconies, courtyards, decks, verandahs, patios and terraces but excludes pathways, walkways and landscaping.
5.4 Sitemaps are an optional extra which will attract an additional fee and are not included on our floor plans as standard. These must be arranged as a separate service and requested at the time of booking.
6) Disclaimer for Floor plans
6.1 We accept no liability for the accuracy or details contained in our floor plans.
6.2 Our floor plans are drawn and also checked to the best of our ability for accuracy, however the ultimate responsibility remains with the Client to ensure all details are correct before proceeding with marketing or advertising.
6.3 Information contained in our floor plans such as floor areas are approximate and have not been surveyed or drawn to scale.
Therefore, the Client and prospective buyers should
rely on their own enquiries before making any decisions. Floor plans are not suitable for
lease registration, architectural or building purposes. They contain no structural or engineering information and are for marketing purposes of the property only.
6.4 Our floor plans are for representational and indicative purposes only and should be used as such. If structural or detailed information is needed our floor plans should not be used.
7.1 Our professional photography involves onsite techniques and post production retouching to ensure we create the best quality product for our Clients.
7.2a If additional time is needed on site or we cannot access the property on time we reserve the right to charge based on an hourly rate which currently is $295 per hour (inclusive of GST).
7.2b The property is to be ready for photography when we arrive, which means it is tidy and furniture is in the desired position and relevant items put away of which the AGENT, CLIENT AND VENDOR do not want to be photographed. If the property requires time to get it “photography ready” then we suggest the agent gets to the property before us to ensure the property is ready before our arrival to the property or, that bookings are made giving a reasonable time for the property to be ready for photography. RealScope is not responsible for moving/removing items within or on the property nor styling or staging of the property. This is solely the agent’s and
property owner’s responsibility and RealScope will not be held responsible or liable
for images taken of items/rooms/areas that have not been prepared to the owner’s or agent’s satisfaction prior to our arrival or during the photographic shoot. Our
photographers use the time RealScope has allocated for the photography to take
photos and not to prepare or tidy the relevant areas being photographed.
As a guide we allow the following times onsite for the shoot;
4 images – 15 mins
8 images – 25 mins
12 images – 35 mins
16 images – 45 mins
Premium photography 15 images – 60mins
7.3 RealScope photographers are equipped with small styling kits which contain only a few items to boost the appearance of a shot and cannot be relied upon to style a property, it is a free extra we provide TO our clients as a gesture and we reserve the right to discontinue use of these kits at any time. All items within these styling kits belong to RealScope and items should be returned to the photographer before the photographer leaves the premises.
7.4 If post production editing is required at the Client’s request which is outside our usual parameters we reserve the right to do this work on a quotation basis. Our standard pricing does not include grass replacement, object removal and other such editing.
7.5 We require that the client approve the photos on the back of the camera onsite before the photographer leaves the property to ensure we have captured the property
to your liking. It is therefore the Client’s responsibility to ensure they have done this and not the responsibility of the photographer. Proof images will not be provided unless RealScope has agreed to do this and an arrangement has been made between the client and RealScope prior to the shoot and at the time of booking. This will also affect the time of delivery of final images and should be discussed with RealScope
and an agreed delivery date of final images confirmed between the Client and RealScope. If the Client cannot be present at the shoot we hold no responsibility for missed shots, incorrect angles or the Client’s/Vendor’s dissatisfaction with final
images. With no Client present while the photography services supplied by RealScope are taking place, this constitutes a Client’s agreement and permission for our photographer to use their own professional and creative discretion when taking photographs of the property and relevant areas. Any requests for a re-shoot based on the Client’s dissatisfaction of the images supplied for any reason will incur a fee.
7.6 We will require the client to be onsite for the whole shoot if a property is occupied by tenants. This is non-negotiable.
7.7 We will require the client to be onsite for the whole shoot if it is the first time working together to ensure your expectations are communicated to us and we get the shots you need. If you cannot be there see 7.5.
7.8 We do not pick up keys unless it has been organised prior to the booking time and we
have time in our schedule to do so. This may incur a fee.
8) Working hours
8.1 Our standard working hours are Monday to Friday 8am to 5pm.
8.2 Surcharges apply for dusk/dawn appointments and weekend work.
9) Storage of files
9.1 We will endeavour to archive all floor plans and photographs after 1 month.
9.2 To retrieve floor plans from archives an archive fee of $60 (inclusive of GST) is applicable. Please see Archived Floor Plans below for further details.
9.3 Photography jobs, with their RAW files included, are stored for 1 month after which time the RAW files are deleted and the core JPEG images are archived. Only edited JPEG files are kept from the original photo shoots after 1 month.
9.4 To retrieve photo images from archives there is an archive fee of $110 (inclusive of GST). We do not guarantee that all files will be successfully archived and take no responsibility for images or floor plans that are not available from our archive system.
9.5 Clients are responsible for immediately downloading, saving, storing and safely backing up all files we send to Clients to avoid lost data and possible archive fees to retrieve and resend data previously sent to the Client.
10) 3D tours and video services
10.1 We will keep our Clients 3D tours hosted for 6 months (from the date the Client receives the relevant tour links from RealScope) after which time they will be removed/deleted. It is the Client’s responsibility to inform RealScope of the required 3D Tour continuation before the 6 month expiry date. Relevant reinstatement charges/ hosting fees are required to be paid to RealScope to ensure the reinstatement and continuation of the 3D Tour. We hold no responsibility for tours being deleted or removed if no notification has been received in writing from the client asking for extended hosting of the 3D Tour and relevant fees being paid in full for this.
10.2 To reinstate a 3D Tour which is no longer active (online) a fee of 50% of the original cost of tour (inclusive of GST) is required. To extend the hosting of the 3D Tour after 6 months, a hosting fee will be charged based on the time required for the tour to be hosted and must be arranged in writing with RealScope before the 6 month period.
Please contact RealScope for pricing.
10.3 We cannot guarantee the 3D tour will still be available and hold no responsibility or liability for loss or deletion of the 3D Tour.
11) Video and drone services
11.1 We provide free cloud storage of edited videos through Vimeo and videos will be available to download through Vimeo if so required. However, we cannot guarantee the storage and availability of these videos and are not responsible in the event the video is not available. All raw video footage and any related editing files will be deleted after 3 months
from the date the videos were taken.
11.2 Objects cannot be removed from video footage and lighting will be different from any still images of the property due to the nature of the video medium
11.3 The property is to be ready for filming when we arrive at the allocated/agreed booking time, which means it is tidy and furniture is in the desired position and relevant items put away of which the CLIENT AND VENDOR do not want to be filmed.
If the property requires time to get it ‘video ready’ then we suggest the agent gets to
the property before us to ensure the property is ready to be filmed before our arrival to the property or, that bookings are made giving reasonable time for the property to be ready for filming. RealScope is not responsible for moving/removing items within
or on the property nor styling or staging of the property. This is solely the agent’s and property owner’s responsibility and RealScope will not be held responsible or liable for imagery taken of items/rooms/areas that have not been prepared to the owner’s or agent’s satisfaction prior to our arrival or during the shoot. Our videographer uses the time RealScope has allocated for the video to film and not to prepare or tidy the relevant areas being filmed
11.3 Editing of video footage and voice overs will incur a fee and take 1-2 business days to complete. Please contact RealScope for a quote.
11.3 Our videographer will try his/her best to record the clearest audio possible.
However, there may be background sound depending on the location and time of day due to our standard video recording equipment. We do provide an add-on option for a high end professional sound recordist if you require. Please contact RealScope for a quote.
11.4 During the months of Spring (September/October/November) drone flights can be severely affected by bird attacks due to many species nesting during these months. There
are currently no known deterrents for such attacks on drones which can severely
compromise the safety of persons and property within the immediate and surrounding areas and the drone itself. Therefore, due to occupational health and safety guidelines the decision to fly will be at the pilot’s discretion and an informed decision will be made on the day of the booking by the pilot.
11.5 When audio or professional voice overs are required, a completed script with the correct word count (word count is determined by the length of video ordered see 11.6) is required to be sent to us at least 1 business day before the commencement of the video
shoot. Failure to supply this may affect the delivery time of the final edited video. Scripts must be final with no editing required as RealScope is not responsible for any corrections or editing of scripts and a fee will be charged for any amendments/changes required to voiceovers already recorded.
11.6 Video scripts must be written with a word count corresponding with the relevant length of video that has been booked. Word counts are as follows:
30 seconds = 70 words maximum
60 seconds = 140 words maximum
90 seconds = 210 words maximum
2 minutes = 280 words maximum
12) Virtual Staging
12.1 Virtual staging requires the use of high resolution images over 1mb.
12.2 Virtual Staging is a 48-72 hour (2-3 business days) turnaround from the day you
receive the edited photos from the shoot (or we receive high resolution images from
the client) until you receive the final product. The photos must be edited (the day following the shoot), before the staging process can commence. The next stage is for the furniture to be selected and then placed/staged within the photo. This process is involved and takes time. It is subject to personal style and that of the property. For example, a new property will be styled differently to a house built in the 60’s. We ask that you allow plenty of time before your launch date to ensure that there is enough time for possible correction or unforeseen delays with your virtual staging. We hold no responsibility for delays caused by the client not
providing us with sufficient time to complete the virtual staging before the property launch date
12.3 Furniture templates for virtual staging are available for the client to select the style and pieces of furniture they would like to be used in each image and the placement of this furniture is to be written on each image and returned to RealScope for processing. The completed images will be sent to the client 48-72 hours from receipt of the instructions from the client. Instructions for this will be provided to the client from RealScope.
12.4 We are happy to choose and place the furniture for you however, in doing so you give total creative control to us and therefore accept the risk that our choice may not be styled the way you or your vendor may have expected and may need to be changed. RealScope are happy to do any changes you require subject to the following conditions see 12.5
12.5 Changes to Virtual Staging
**Minor changes take 24 hours (1 business day) from when we receive your notice of changes and relevant instructions and are free of charge for the first request.
Minor changes include things like, removal of a chair, changing the colour of a cushion, or adding a vase or artwork.
**Major changes take 24 – 48 hours (up to 2 business days) and incur an $88 amendment
fee. A major change is where you need the entire room changed and the virtual styling is to be redone.
13) Agent portrait photography
13.1 Portrait work is very personal and subjective therefore we require a detailed client brief
to ensure expectations are met.
13.2 Photography must be proofed on site and unless there is an image clarity issue then re-shoots will incur further charges.
14.1 We charge a $60 (inclusive of GST) late cancellation fee if the job is not cancelled more than 2 hours prior to the allocated time or if we arrive on site for the booking and are unable to carry out the work for any reason. For dusk photography , if the booking is cancelled less than 24 hours prior to the booking time a cancellation fee of $60 will apply.
15) Third party work
15.1 RealScope may use third parties such as contractors to perform some of our services.
15.2 RealScope uses all reasonable care to ensure the products and services supplied to our Clients are accurate but take no responsibility for errors or omissions of our RealScope
16) Service turnaround times
16.1 We always endeavour to supply our photography back to our Client by 5pm the
following working day from access.
16.2 We always endeavour to supply floor plans back to our Clients within 2 working days of floor plan being drawn on site.
16.3 We always endeavour to supply Videos to our Clients the following within 2 working days
16.4 We always endeavour to supply Virtual Staging to our Clients the following within 3 working days
16.5 We always endeavour to supply Copywring to our Clients by 5pm the following working day from access or from when we receive the photos, floor plan and copy notes.
16.6 We always endeavour to supply our agent/office videos and large marketing videos within 5-10 working days.
16.7 Working days are classified as Monday to Friday.
16.8 Floor plans are sent via email and no hard copies are supplied.
16.9 Whilst we make every effort to meet the service turnaround periods we take no responsibility for any loss or damage or inconvenience caused by the above time frames not being met as we are reliant on Internet services and third party involvement.
16.10 All of our Clients need to take this into account when booking jobs with us.
17) Archived floor plans
17.1 We archive past floor plans and they are available at a cost of $60 (inclusive of GST).
17.2 This cost does not include any amendments to the plan. If any amendments are necessary to the plans further charges will apply.
18) Redrawing of supplied floor plans
18.1 We offer a service to redraw existing plans into the RealScope format.
18.2 Plans must be emailed to us as JPEG or PDF files and must be clear and legible. This will be determined by RealScope after viewing the plans and at our discretion.
18.3 Any alterations to these plans as supplied to us will incur additional charges. Once redrawn, any amendments will incur additional charges.
18.4 We are not responsible for incorrect information supplied to us by Clients or other third parties or for errors or omissions to the final product. Refer to the Floor Plan section above
for further details.
19) Credit Terms
19.1 Our payment terms are 14 days from the date of invoice which are issued monthly.
19.2 For overdue accounts we reserve the right to require payment in advance for any future work until outstanding payments are made at which point we will revert to invoicing monthly.
19.3 Payments can be made by direct deposit or cash. Credit cards are not accepted. Upfront payments are required for private sellers or one off jobs.
19.4 Any new Clients are required to pay the full amount of the invoice prior to final images and products being sent to the Client until which time they have been approved for credit.
20) Other charges
20.1 Where our staff cannot find appropriate onsite parking and use a paid parking facility this cost will be passed onto our Client in full.
20.2 A Travel charge of $60 per hour of travel applies to areas 15 kilometers and over outside the Brisbane CBD.
These areas are subject to availability and may require substantial lead time for bookings.
Please refer to our pricing schedule or contact RealScope for a quote.
contact our Privacy Officer, Amy Hopes.